Tel: 0161 718 2222

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.

Making a complaint to us

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

How the SRA can help you

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. Their help is free. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint direct with us first. If you have, then there are some time limits for taking your complaint to the Legal Ombudsman. You must do so:

and

If you would like more information about the Legal Ombudsman, please contact them. Their contact details are:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Foysal Miah
Foysal Miah
22:19 30 Dec 18
Recently Shafi Solicitors represented me in court. I found the firm to be outstanding, informative and genuinely concerned about the situation that I was in and I felt confident to tell him what has happened. Urfan Shafi always advised with the best interests in my wellbeing and made me feel confident and made an excellent representation. If your really need someone who will fight your corner and keep you informed with the facts of your case you need to use these guys. Thank your Urfan and the legal team you were a fantastic help and I was really grateful that you had my corner.
Mohammed Rehman
Mohammed Rehman
15:11 09 Dec 18
Recently Shafi Solicitors represented my brother in court. I found the firm to be outstanding, informative and genuinely concerned about the welfare of my brother. Urfan Shafi always advised with the best interests of my brother and made an excellent representation. If your really need someone who will fight your corner and keep you informed with the facts of your case you need to use these guys. Thank your Urfan and the legal team you were a fantastic help and our whole family is glad we had you in our corner.
Majid Hussain
Majid Hussain
17:31 17 Nov 18
A very professional and prompt service.... Amazing guys I can't thank them enough especially Urfan Mahmood who was always available to answer any questions and put the case together very quick. The team at Shafi Law will not rest until your case is over. I was sent to crown court for my case but these guys were so awesome and got me out of the case before the trial even started. Most solicitors firms don't want to know you once you have given them the case and they know you can't change representation but i was impressed with the hard work these guys put in. I recommend them 100%
Stuart Leslie
Stuart Leslie
11:37 17 Oct 18
I was falsely accused of a crime. These guys helped get it resolved quickly and provided me with not only professional legal support, but also gave me the feeling that I had people watching my back when I felt like the world was against me. If you are looking for a hard working, professional and reliable legal team, you need to hire these guys. Got their number saved in my phone just in case I ever need them again.
Amin Miah
Amin Miah
01:40 15 Oct 18
Great communication, highly professional Criminal Law Specialists you will be well catered for. Are you still reading? What don't you give them a call now? (Thanks ever so much Shafi Solicitors LLP) I left a review because I'm happy with the service I received from them. Even though they are solicitors, this is an unsolicited review. I just had to mention it because I can rely on them in court.
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